We have nothing to do with them, and they are not refundable under any circumstances. Don't return the damaged item prior to contacting us; in most cases a return will not be necessary. The item "Night Before Christmas Johnson Bros Noble Excellence Teapot Sugar Creamer Cups" is in sale since Sunday, November 25, 2018.This item is in the category "Pottery & Glass\Pottery & China\China & Dinnerware\Johnson Brothers". The seller is "anamericanthing" and is located in Spring Hill, Florida. This item can be shipped worldwide.